• E-BUSINESS: Creating Successful Strategies and Business Models

• Supply Chains, Value Nets, and E-Marketplaces

• Transform to a Dynamic E-Business Organization

• The Entrepreneurial Manager: Leading Change in Organizations

The rise of electronic commerce and the increasing speed of change demands that organizations respond almost immediately. Information technology becomes an integral part in transforming information into knowledge throughout the organization. To succeed in the knowledge economy, organization must improve their internal processes, customer relationships, and product development process. Knowledge becomes the key to success. 

Knowledge management has never been more critical for organizations. Whether it be in creating new strategies, improving internal processes, bringing new products to market quickly, or seeking new ways to meet and satisfy customer demands, organizations have to continuously adapt and change their business model to improve their time to market. 

In designing a knowledge-driven organization, executives face the following questions:

• What type of knowledge do we need in the organization?
• How do we disseminate that knowledge within the organization?
• What type of knowledge infrastructure do I require?
• How do I transform my organization into a knowledge-driven organization? 
• How can knowledge assist my organizations’ future success?

In the words of Laurence Prusak, a knowledge expert : “The only thing that gives an organization a competitive edge-the only thing that is sustainable-is what it knows, how it uses what it knows, and how fast it can know something new!”

Key Objectives

1. To explain and clarify the role of knowledge in an organization
2. Understand the types of knowledge required by an organization
3. Identify the types of knowledge that exists within an organization
4. To provide an infrastructure guideline of how organizations should go about acquiring, disseminating, and applying knowledge within its organization
5. To develop knowledge management implementation plan.

• Understand how organizations identify their knowledge needs
• Improvements in organization's productivity through the efficient use of its resources
• Improvements in innovation and creativity of its staff
• Improvements in decision-making quality
• Build a process of continuous change in the organization
• Design and implement the right information systems network
• Learn from customer relationships
• Understand value and supply chain relationships 
• Create a systems thinking learning organization
• Build a process of continuous change in the organization. 

• Senior executives, managers, directors, Chief Information Officers, Chief Knowledge Officers, and staff from all functional areas: marketing, engineering, IT/IS, human resource, finance, and operations.
• Professionals, in any functional area, that are involved in the development and implementation of a knowledge management program. 

Certificate of Participation will be awarded.

Knowledge management principles and applications.
Types of knowledge required in the organization. 

MANAGING KNOWLEDGE

The key initiatives for knowledge management are: 

Customer Relationships

Value Chain

Process Integration

Electronic Commerce 

KNOWLEDGE MANAGEMENT PROCESS

CREATING AND ACQUISITION OF KNOWLEDGE

THE ROLE OF INFORMATION TECHNOLOGY IN KNOWLEDGE MANAGEMENT

THE MEASUREMENT OF KNOWLEDGE

KNOWLEDGE ASSETS AND INTELLECTUAL CAPITAL

KM IMPLEMENTATION PLAN

KM ORGANIZATION

KM SOFTWARE SYSTEMS 

MAKING IT WORK

• E-BUSINESS: Creating Successful Strategies and Business Models

• Supply Chains, Value Nets, and E-Marketplaces

• Transform to a Dynamic E-Business Organization

• The Entrepreneurial Manager: Leading Change in Organizations