What is Emotional Intelligence?
Emotional Intelligence encompasses abilities such as self-motivation, persistence in the face of frustration, mood management and the ability to empathize, think and hope. These factors are now considered to have greater impact on individual and group performance than traditional measures of intelligence.

It is the ability to sense, understand and effectively apply the power and acumen of emotions as a source of human energy, information and influence. Emotional Intelligence emerges not from the musings of rarefied intellect, but from the workings of the human heart.

EQ is not about sales tricks or how to work a room, it is not about putting a good face on things, or the psychology of control, exploitation or manipulation. It requires that we learn to acknowledge and value feelings in ourselves and others – that we appropriately respond to them, effectively applying the information and energy of emotions in our daily life and work.

The Core Competencies of EQ in the New Economy
The arrival of the New Economy has made companies realize what they need from their staff goes beyond hands, bodies, and eight-hour days. Emotional Intelligence can impact everyone in your organization – raising the level of performance from good to extraordinary.

The Emotionally Intelligent Executive can operate under extreme pressure, analyze problems accurately, generate creative solutions and make effective decisions.

The Emotionally Intelligent Salesperson overcomes barriers to achieve goals. A sales disappointment no longer leads to inertia but increased dedication and a redirected effort for positive results.

The Emotionally Intelligent Manager manages a diverse workforce and skillfully  intervenes to help staff clarify issues and resolve conflict by listening and using feedback as a motivational tool.

The Emotionally Intelligent Employee is a team player who feels good about going to work and takes pride in delivering maximum performance on the job.

The End Result:
A great place to work and people who are successful, adaptive,  energetic, efficient and resilient.
 

• Chief Executives, Heads of Departments, HR Directors and managers at all levels.
• Executives whose success is contingent upon analyzing problems accurately, generating creative solutions and making effective decisions.
• Supervisors and managers charged with improving morale and productivity in their departments. 
• Individuals wanting to increase their effectiveness with groups or individuals in all aspects of their professional and personal lives.
• Researchers and academicians interested in the practical application of EQ for corporate and individual transformation.

Certificate of Participation will be awarded.
 

Master the core competencies that improve productivity and promote job enjoyment, including:
 

• High Self-Awareness

An accurate understanding of your own personal communication style, behavior and responses as perceived by others and awareness of how you think, feel and  behave at any given moment. People with high self-awareness are better able to navigate their own lives and are secure when making personal and professional  decisions.
 
• Ability To Manage Emotions

The capacity to shake off anxiety, gloom, irritability and fear of failure. Those poor at managing emotions are in constant distress; those who excel bounce back quickly from setbacks and disappointments.
 
• Self-Motivation

The individual ability to channel emotions in pursuit of a goal, delay gratification and combat impulsiveness. People who are self-motivated are more productive and effective in all their endeavors.
 
• Empathy

The skill to recognize emotions and feelings in others – a fundamental tool. Sensitivity to subtle social signs that reflect the needs and requirements of others is crucial to managers and sales people alike.
 
• Relationship Skills

Competence in organizing groups, negotiating solutions, making personal connections and social analysis. Those adept at handling relationships can connect, manage, handle disputes and become leaders.

Dr Leonard Yong is Professor in the Department of Educational Psychology & Pedagogy, University of Malaya. He is an Educational Psychologist who specializes in Creative Thinking and the Creative Personality. Presently he is also Director for University Malaya’s Centre for Continuing Education, an innovative education center catering to the continuing and professional education of more than 3000 working adults.

Professor Yong has gained international recognition for his work on the creativity of Malaysians. He was awarded the 1992 Fulbright-ACLS/MACEE Award to undertake postdoctoral research on the creativity of Americans. He was also awarded the 1993 Japan Foundation Research Fellowship Award to conduct research on Japanese creative personalities. In Japan, he was accorded Visiting Professor status by the Nakamura Gakuen University in Fukuoka and was invited to present a number of seminar papers in Fukuoka and Sapporo. 

Originator and author of The LEONARD Personality Inventory, Prof Yong has published his research work in numerous international journals which has been widely used in government and corporate organizations. He has consulted and conducted numerous training workshops on Innovation and Creative Thinking for many Malaysian private and public sector organizations as well as international organizations in Australia, Britain, Germany, Japan, Korea, New Zealand, USA, Papua New Guinea, Singapore, Thailand and Indonesia.

Recently he was awarded the EU-UMESP Senior Research Fellowship to conduct research on European leadership styles based on The LEONARD Personality Inventory in Italy, Germany and Scotland. He is a member of the American Psychological Association and the Malaysian Psychological Association. 

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Really enriched my knowledge and really important for everyone to learn.

Discover there are many types of people and now am able to understand why I can't see their point of view.

I'm involved in HRM/MRD. What I received from the seminar is most useful.

Very Interesting. I learned more about EQ, as well as, about myself personally.

Able to identify my EQ weaknesses.

Dr Yong delivers on the EQ on the dot!

Applicable to the workplace.