Session 2

BUSINESS ETIQUETTE

Discover and acquire the secrets of a powerful first impression, proper business etiquette for introductions, postures, gestures and habits that will exponentially increase your influence and power in building a cooperative atmosphere with your clients, associates and friends.

Program Content:

- Distinguish the four components of a powerful first impression

- Overview of VALID

- V ( voice and verbal communication)

- A dvantages (Positive Body language )

•  Walk & Posture

•  Smile

•  Greetings and introductions : handshakes and eye contact

-  L imitations: Identify negative postures, gestures and habits that limit your power

•  Barriers

•  Nervous gestures

•  The weather report

•  The cold shoulder

•  The fifth wheel

- I nfluence

•  The Echo Phenomenon

•  Postural and Gesture Echo

•  Power Plays

•  How to promote cooperation

•  Positioning

•  Territorial Behaviour

-  D ynamics

•  Effective interaction

•  Listening skills

•  Selling ideas

•  Influencing others

Q&A

Program Methodology:

The program will be delivered using PowerPoint presentation. Concise notes, hand-outs and appropriate samples will be given out. Role plays will be conducted to compliment selected topics for effective learning. Image checklists and shopping tips will be distributed to all the participants at the end of the session. A short Q&A is conducted at the end of each session to address any pertinent issues that participant may raise.