Business Protocol & Etiquette

• Appropriate conversation topics in a business or social setting
• Appropriate communication techniques when meeting high-powered business people
• Appropriate conversation topics with high-powered socialites
• How to make an excellent first impression
• How to present yourself with confidence and power
• Effective ways of networking
• The "must know" dining etiquette
• Positive & negative body language
• Gift giving, thank you notes and formal letters to build business relationships
• Comparing Malaysian and international business etiquette