|
 Steven
F. Coyle
Highly
Respected Specialist in Credit
and Collection with extensive
& wide-ranging experience
in the Malaysian & American
credit control environments. Regular
Contributor to "Business
Credit" Magazine, USA
and author of he upcoming book:
"Collect
More Money! Asian & Western
Credit Strategies."
Steve
is an American who resides in
Malaysia. He served the nation's
leading telecommunications company
in the capacity of Head of Collections
and Training Manager at MAXIS.
Steve has successfully managed
call centers of up to 100 collection
staff. He was also responsible
for managing 6 external collection
agencies and 4 legal firms. Steve's
mastery in collections saw his
company achieving one of the lowest
bad debt rates in the telecommunications
industry.
Steve's
international exposure include
US West Cellular (now called Verizon
Wireless) as both a credit control
trainer and officer, for Egghead
Discount Software to perform corporate
collections, and for the C.I.T.
Group / Equipment Financing, Inc.
- Alaskan office to carry out
hire purchase financing and collections.
Steve's
understanding of the Malaysian
culture coupled with international
exposure in Collections has made
him a sought after icon for training
needs on Credit Control and Collections,
Customer Service, Call Centers
and Corporate Governance. (Building
Business Integrity). His full
range of credit control experience
includes credit sales, credit
analysis, collections and repossessions.
He has worked in both call centers
and banking (hire purchase) environments.
Steve
has been published in major credit
and collections journals namely
in the National Association of
Credit Management's magazine:
Business Credit. The articles
entitled "Outsourcing Receivables
in SE Asia" (Feb 2002) and
"Avoiding Friendly Fire:
Working with Sales" (Sept
2003) received rave reviews from
many credit managers in Asia.
The articles can be viewed online
at www.nacm.org. He has also written
a book on credit and collections
entitled "Collect More Money!
Asian & Western Credit Strategies"
which will be published this year.
He
received his MBA from Gonzaga
University in the U.S. and Masters
in Instructional Technology from
University Malaya. He is a member
of the Association of Credit Management
Malaysia and the American-Malaysian
Chamber of Commerce.
"This
Seminar is dedicated to Credit
and Collection professionals who
- often quietly - contribute immensely
to their organization's survival."
- Steve Coyle
|
